Introduced new product in a competitive software market for service organizations. In 12 months, +500 professional firms were using the solution.

Increased gross margins by four percentage points within three months by strategically adjusting prices. No customers were jeopardized or lost during this exercise.

Stabilized and improved a $57 million region. For the last three quarters of the fiscal year, this region outperformed all other regions by +8%.

Increased automated orders by $375 million.

Conducted a “post mortem” analysis on all returns and defects, reducing issues by an average of 23% per quarter.

Utilizing the “Balanced Scorecard,” designed, implemented, and monitored a sales performance matrix with weekly feedback to a sales force of 32.

Tripled the number of customers within 18 months from a CRM / client service strategy.

Implemented “state-of-the-art” bar coding and automation in facilities to optimize productivity and reduce inventory requirements.  

Re-engineered the warehouse and transportation facilities. Implemented a standard process and solution for these logistics centers, resulting in an immediate $1.4 million annual savings.